02 Sep 21 / Blog

What is EPoS and how does it work?

Anyone opening a restaurant, pub, café, or any type of independent hospitality business will be prompted to install an EPoS system to help them bill customers and process payments.

Yet while EPoS stands for ‘electronic point of sale’, it is more than a simple till system and can provide much wider support to businesses than its name suggests.

So, what is EPoS and how does it work within an independent hospitality business?

In broad terms, EPoS is a form of technology, combining hardware and software. Its purpose is to help a business run efficiently by managing and / or supporting a wide range of operational areas. Those concerning hospitality businesses are outlined below.

Sales Management

As previously mentioned, EPoS systems are designed to manage the whole sales journey – from taking customers’ orders at the table or bar (as a restaurant ordering system) to producing a bill at the end of the experience and finally completing the transaction by processing the payment.

Information regarding products and prices can be loaded onto the system so it is ready for staff to access when they come to place orders through a touchscreen till on a terminal, tablet or other chosen device.

Systems can even be programmed to account for % and € discount options and can be set with staff prompts for allergen reminders, special deals and upselling.

EPoS can also support a range of different styles of service – from fine-dining to fast food- and can integrate with ordering and payment apps to make the sales process as seamless as possible for your team and your customers.

Without EPoS the ordering and sales process would be open to error, take longer and be less efficient, hence why it is vital to consider installing it for this purpose.

Stock Management

Another key function of EPoS is managing stock. Software allows operators to monitor stock and track its journey through the business – from accounting for deliveries and returns, to taking stock counts – on one central system.

Because every item of stock is processed through an EPoS system, operators can keep a closer eye on what they have in their storerooms, fridges and freezers, as well as what they might need to order more of. It also enables hospitality operators to minimise wastage because they can see what is, and isn’t, selling at a glance.

Using EPoS for stock management, rather than relying on a manual process will save the business time and removes the margin for error, cementing EPoS as a top choice for any hospitality business.

Reporting

As previously mentioned, EPoS has the ability to manage sales and stock, which in turn gives operators a valuable insight into their business.

A system like Access EPoS includes basic reporting functionality, permitting operators to run reports on stock levels, stock history and stock results using combined data of sales, received deliveries, returns, wastage and stock counts and enabling them to keep track of stock, minimise waste and accurately report on theoretical and actual GP values.

Smooth Operator

While the core functions of EPoS are those noted above, the fact is that an EPoS system is more than a restaurant till management system and can serve as the anchor to other technology solutions, such as workforce management, reservations systems and procurement.  

Software can be programmed to integrate with other solutions for streamlined operations and to boost efficiency, so choosing an EPoS system with flexibility and compatible with other restaurant and pub technologies.